Role: Business Support Coordinator

Salary: £23,000.00 - £27,000.00 per year

Start: Immediate

Work location: Initially in office Tadcaster LS24 9BX, hybrid after probation

Contract: Full-time, permanent

About us

Apprentify Group is a portfolio of six companies, each with its own culture, personality and people. Across the group we support around 10,000 learners a year and we're scaling fast, including at ioda Limited.

At ioda Limited, we’re not your typical training and consultancy company. We’re a team of passionate, like-minded professionals based in Tadcaster, North Yorkshire, who believe in making a difference through innovative, engaging, and people-first development solutions. We specialise in Leadership & Management Development, Equality, Diversity & Inclusion, Coaching & Mentoring, Personal Effectiveness, and Trailblazer Apprenticeships.

We pride ourselves on creating a positive, inclusive environment where everyone has a voice and contributes to the ongoing success and direction of our business. With career progression opportunities available, now is a great time to join our growing organisation.

The Opportunity:

We are seeking a highly motivated Business Support Team Member to join our friendly and busy team. This is a fantastic opportunity for someone who thrives in a fast-paced office environment and wants to make a real impact by supporting both colleagues and clients to achieve their best.

This role requires someone who is adaptable, detail-oriented, organised, and confident using their initiative. You will be at the heart of day-to-day operations, ensuring the smooth delivery of our services and contributing to our overall business efficiency.

Key Responsibilities:

• Provide daily proactive administrative support to internal teams and external clients & learners

• Use Microsoft Office applications to produce documents, reports and presentations

• Maintain and update internal systems and shared resources (e.g. SharePoint, Bud, ACT!, HubSpot)

• Liaise with clients and delegates via email, phone, and video platforms

• Assist in the coordination of training programmes and client events

• First point of contact for phone calls and visitors to the office

• Maintain confidentiality, professionalism and a high standard of customer care

• Support the wider team with data input, analysis, and general office tasks as needed

Essential Requirements:

• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Office 365, Teams/Zoom

• Excellent communication skills, both written and verbal

• Strong organisational skills and attention to detail

• Ability to work under pressure and manage multiple & changing priorities

• Demonstrate initiative, reliability, and a team-first attitude

• Discretion, empathy, and the ability to manage confidential information

Desirable, but not essential, Experience:

• Previous experience working in an office or support role

• Familiarity with management information systems

• Understanding of Trailblazer Apprenticeships

• Experience with data entry, analysis, and reporting

• Tech-Savvy and AI knowledge

What We Offer:

• A supportive, inclusive, and humour-filled team environment

• Modern, self-contained countryside offices with free parking

• Located just one minute off the A64 between Leeds and York

• Opportunities for career growth and development

• Flexible and family-friendly working considered

• Commitment to equality, diversity, and inclusion

Benefits:

• Flexitime

• On-site parking

• Work from home

Interview process:

Recruiter call: A short conversation about the role, your experience and what you're looking for.
Final interview: A single interview with the hiring team, lasting around an hour.

Please note: The postholder will be required to undergo Safer Recruitment check prior to starting work, including an appropriate level of DBS check (dependent on role) and a reference check.

At Apprentify Group, we are committed to creating a diverse and inclusive workforce that reflects the communities we serve. We welcome and encourage applications from people of all backgrounds, particularly those who are currently underrepresented in our workforce. We value different perspectives, lived experiences and ways of thinking, and we recognise the positive impact they have on our learners, our culture and our organisation. We are dedicated to removing barriers in our recruitment process and will provide reasonable adjustments where needed to ensure all candidates have a fair opportunity to succeed. If you have any questions about the application process or would like to discuss reasonable adjustments, please get in touch with us – we're here to support you.